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I am rereading what you wrote and I don't understand if you mean that a name isn't in the database yet when you try to submit it? If thats what you mean, there are millions of names and not every name is in the main database yet. Its run by one man with a handful of editors and everyone wants to be sure about the background before submitting it as a legitimate names. There are some names with a boatload of evidence that have taken YEARS to be added to the main database.