Josqueze.
This is the name of one of our agents, from whom I took a sup call this morning. The caller at one point asked me the name of the agent to whom he had spoken before I took the call. I realized at that point that I had no idea how to pronounce his name. I'd only seen his name in type in the chat and had never heard it said. So I had to wing it. Turned out I was completely incorrect in how I winged it, as I found out a few minutes later when I asked a trainer how his name is pronounced. So I thought I'd ask to see if my guess was totally ridiculous. I'll post the correct answer once I think I've received all of the responses I'll get.